f.a.q2018-08-23T03:07:25+00:00

Frequently Asked Questions

WHAT IS DIMENSIONAL WEIGHT?2018-08-13T01:50:05+00:00

DIMENSIONAL WEIGHT, ALSO CALLED “VOLUME WIGHT”, IS USED BECAUSE THE SPACE A PACKAGE TAKES MAY COST MORE THAN THE PACKAGES ACTUAL WEIGHT. TRANSPORTATION CHARGES ARE BASED ON THE GROSS WEIGHT OF THE SHIPMENT OR THE DIMENSIONAL WEIGHT OF THE SHIPMENT, WHICHEVER IS GREATER. DIMENSIONAL WEIGHT IS WHEN THE WEIGHT OF A PACKAGE IS INAPPROPRIATELY LESS THAN THE ACTUAL SIZE OF THE PACKAGE

WHAT IF I GUESS THE WEIGHT OF MY SHIPMENT?2018-08-13T01:48:51+00:00

IF YOU PROVIDE INACCURATE DETAILS OF YOUR WEIGHT OR CLASS OF YOUR SHIPMENT, AND IT IS REWEIGHED OR RE-CLASSED BY THE CARRIER, THOSE COSTS WILL BE PASSED ON TO YOU. YOU WILL BE NOTIFIED AND BILLED ACCORDINGLY.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?2018-08-13T01:44:40+00:00

ASTRALINE LOGISTICS ACCEPTS ANY KIND OF PAYMENT.

YOU CAN PAY BY THE FOLLOWING MEANS:

  1. BANK
  2. WESTERN UNION
  3. CASH
  4. MONEY GRAM
  5. .MPESA
  6. PAYPAL
WHY SHOULD I USE YOUR SERVICES INSTEAD OF A CURRENT LOCAL CARRIER?2018-08-13T01:41:51+00:00

LOCAL CARRIERS ARE GREAT FOR SHIPPING LOCALLY. THE PROBLEMS RISES WHEN THEY TRY TO HANDLE SHIPMENTS OUT OF THEIR TERRITORY. THEY WILL EITHER CHARGE YOU VERY HIGH PRICES OR THEY HAND IT OFF TO ANOTHER SHIPPING COMPANY. EITHER WAY, THE CUSTOMER ENDS UP SPENDING TOO MUCH MONEY.

WHAT IS THE MINIMUM WEIGHT THAT I CAN ORDER FROM EUROPE TO EAST AFRICA?2018-08-13T01:39:52+00:00

WITH ASTRALINE LOGISTICS THERE IS NO MINIMUM WEIGHT. YOU CAN EVEN ORDER AN ITEM THAT WEIGHS 0.001 OUNCE AND WE CAN SHIP IT FOR YOU.

WHAT MAKES ASTRA LINE LOGISTICS DIFFERENT FROM OTHER COMPANIES?2018-08-13T01:38:57+00:00

(i) WE ARE DIFFERENT BECAUSE WE TREAT EVERY SHIPMENT IN A UNIQUE WAY. WE GIVE EVERY SHIPMENT SPECIAL ATTENTION WITH THE LOWEST PRICES. WE WORK HARD AND EARN YOUR BUSINESS WITH EVERY SHIPMENT.

(ii) WE ARE THE ONLY LOGISTICS COMPANY COLLECTING AND SHIPPING FROM ANY EUROPEAN COUNTRY TO ANY EAST AFRICAN COUNTRY AT THE CHEAPEST RATE.E.g: We ship From GERMANY To BURUNDI for only £6 per kg. We ship from UK to TANZANIA for only £5 per kg.

CAN I BUY FROM A WEBSITE NOT LISTED IN YOUR STORE CATALOGUE LIST?2018-08-13T01:37:59+00:00

YES YOU CAN. THE SITES IN OUR LIST ARE FOR REFERENCE ONLY. YOU CAN CHOOSE ANY TRUSTED WEBSITE

CAN YOU HANDLE DOOR DELIVERY AT ANY DESTINATION? CAN YOU HANDLE PICK UP FROM RESIDENTIAL AREAS?2018-08-13T01:37:12+00:00

YES WE CAN. ALL YOU HAVE TO DO IS PROVIDE YOUR DOOR ADDRESS TO US, AND WE WILL WORK OUT THE COSTS ACCORDINGLY

IS THERE ANY EXTRA COST WHEN YOU USE ASTRALINE CARD TO BUY MY ITEMS ONLINE?2018-08-13T01:36:05+00:00

THERE IS NO COST OR HIDDEN FEES, WHEN WE USE OUR OWN CARD TO BUY YOUR ITEMS ONLINE. YOU JUST SIMPLY PAY FOR SHIPPING COST ON THE ITEM YOU WANT TO FREIGHT.

WHAT IS TYPICALLY TRANSIT TIME?2018-08-13T01:34:55+00:00
  • AIRPORT TO AIRPORT: 3-5 DAYS ON AVERAGE.
  • DOOR TO DOOR VARIES, DEPENDING ON CUSTOM CLEARANCE
  • ESTIMATES: 5-7 DAYS
  • DELAYS AND/OR CHANGES TO SCHEDULE CAN HAPPEN.
IS THE QUOTE IN UK CURRENCY?2018-08-13T01:32:31+00:00

YES, ALL QUOTES ARE AUTOMATICALLY RATED IN POUNDS.

WHEN DO I PAY?2018-08-13T01:31:22+00:00

FOR DOOR TO DOOR: YOU PAY FULL AMOUNT WITHIN 24 HOURS YOU PAY 75% OF THE PAYMENT UPFRONT AFTER RECEIVING OUR ESTIMATES AND THE BALANCE IS PAID WITHIN 24 HOURS AFTER THE FREIGHT

Where can I ship my products?2018-08-11T03:42:56+00:00

YOU CAN SHIP YOUR PRODUCTS FROM ANY COUNTRY IN EUROPE, DUBAI, AFRICA OR AMERICA. PLEASE CALL FOR FURTHER DETAILS

What type of services do you offer?2018-08-11T03:39:09+00:00

WE OFFER THE LARGEST VARIETY OF SHIPPING SERVICES AS LISTED BELOW;

* AIR FREIGHT

* SEA FREIGHT

* RORO

* DOOR TO DOOR SERVICE

* ORDER AND COLLECT

* ROAD FREIGHT

* CLEARING AND FORWARDING

* CONTAINER LOADS (IMPORT OR EXPORT)

* WITH IN EUROPE DELIVERY

* AIRPORT TO AIRPORT SERVICES

* LOOSE CARGO

Can air freight be used for both commercial and individual shipments?2018-07-07T06:36:20+00:00

Yes. Anyone can make use of air freight shipping services to send packages.  Both individuals and businesses use air freight as a popular method of shipment.

Can transit time of freight be guaranteed?2018-07-07T06:33:59+00:00

While freight shipping services are very reliable, shipments do not typically come with a guaranteed transit time unless it is requested. Pickup day is not included in the qualification and calculation of transit time.

What’s the best way to package my fragile goods?2018-07-07T06:32:15+00:00

When packing fragile items for a shipment, it’s important to pack them with special care in order to avoid damage during the shipping process. While crating the fragile items is a necessary precaution, there are other things that can be done to further protect them, including:

Wrapping items such as glass separately. This protects them from coming into contact with non-fragile items.
Packing as many fragile items into one crate as possible so there is limited movement within the crate during transit.

How are shipping rates determined?2018-07-07T06:29:55+00:00

Freight shipping rates are typically dependent on a variety of factors, including the type of freight being shipped, mode of transport, weight, distance and more. Here’s a quick snapshot of how these rates are determined based on the selected shipping option:

  • LTL: LTL rates are largely dependent on the freight class. Other fees are typically applied for additional services and actions like delivery appointments and liftgate services.
  • Truckload: For truckload rates, the common determination is an amount per-mile which may or may not be inclusive of the fuel surcharge. Further charges may be added for things like detention and driver assistance.
  • Flatbed: Flatbed rates are based on the type of equipment, mileage and total weight of the shipment. If there is oversized freight onboard, extra charges may apply and additional transit time could be necessary.
How quickly can be shipment arrive if I send it via air freight?2018-07-07T06:28:44+00:00

Speed is the biggest benefit of sending shipments via air freight. When you send a shipment via air freight, you often can choose next day shipping service if you desire (depending upon the time of day when you send your shipment and where it is going). Astraline Logistics can explain to you what your options are as far as how fast your shipment will be able to be delivered

Do I need Insurance?2018-07-07T06:24:43+00:00

Carriers’ terms and conditions can limit liability in the event of loss or damage. There is no guarantee of a recovery against a carrier for loss or damage to goods and if a recovery is successfully made it is frequently not for the full amount of the loss because the law sets limits on the compensation carriers are required to pay. Cargo insurance In these circumstances is, at the very least, desirable. Astraline Logistics recommends goods are adequately covered by insurance.

What is an Airwaybill?2018-07-07T05:58:55+00:00

Transport document for Airfreight. The Airwaybill (AWB) number and flight information enables tracking of your consignment.

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